Privacy policy

ConWISE GmbH (“ConWISE”, “we”, “us”) offers a platform for digital consulting services (hereinafter also referred to as “application” or “platform”). This also includes the websites ConWISE.de and ConWISE.ai.

While you use the platform, ConWISE collects and processes information from and about you in order to provide you with access to the application, to improve your experience using the platform and to interact with you. This privacy policy (the “Privacy Policy”) describes how ConWISE collects, uses and shares information collected through the Application and the choices you have regarding that information.

ConWISE GmbH, Sendlinger Str. 24, 80331 Munich, Germany, Tel.: +49 89 292 550, e-mail: info@conwise.de is responsible for data processing with regard to the platform within the meaning of the EU General Data Protection Regulation (GDPR). The person responsible for the processing of personal data is the natural or legal person who alone or jointly with others decides on the purposes and means of the processing of personal data.

1. User Types

ConWISE differentiates between three different types of users:

We refer to users who use the application as part of a paid ConWISE subscription as “ users ”. The services, features and functions available to users depend on the type of paid subscription. These are subject to specific conditions according to a separate agreement concluded between ConWISE and the organization (e.g. your employer or another legal or natural person, referred to as “customer”) to regulate the provision, access to and use of the application (the “Customer Agreement “). The customer in turn controls the information and is the data controller of the information entered by the users via the platform. ConWISE processes the information on behalf of the customer.
Users who use a free version of the ConWISE platform are ” trial users “. Trial users can access and use the application, however their access to platform features and functions is more limited than users. ConWISE is the data controller for the information collected via the Platform on Probe Users.
Users of the websites are referred to as ” website visitors “. Website visitors can be individuals who simply visit the websites but do not use the actual ConWISE platform; However, website visitors can also be trial users or users who visit the websites to obtain additional information about ConWISE. ConWISE is the data controller for the information collected about website visitors via the website.

2. Privacy Policy for Users and Trial Users

2.1. Preliminary remark

If you are a user , the “Customer Agreement” governs the collection and processing of information through the platform. For the most part, information is generated through participation in “Sessions,” including all related messages, attachments, files, tasks, and other content submitted through the Platform (“Session Content”). In the event of any conflict between this Privacy Policy and the Customer Agreement, the Customer Agreement shall govern. Because Customer controls the sessions used by users, if you have questions about specific session settings and privacy practices, please contact the customer whose session you are using or in whose session you are involved. Please also note that the Customer is the data controller for the processing of your session content under the EU General Data Protection Regulation (“GDPR”). ConWISE collects and processes the user’s content information exclusively on behalf of the customer.

If you are a trial user , ConWISE is responsible for the processing of your personal data according to the GDPR.

2.2. Legal Bases for Use of Information by Probe Users

Please note that the EU General Data Protection Regulation (“GDPR”) legal bases for using the information we collect through your use of the Platform as a trial user are as follows:

Where use of your information is necessary for us to perform our obligations under a contract we have with you (e.g. to comply with the Terms of Service).
When the use of your information is necessary for our legitimate interests or for the legitimate interests of others (e.g. to secure or operate our platform; prevent fraud; analyze and improve the use of our platform and for similar purposes).
When the use of your information is necessary to comply with a legal obligation.
When we have your consent to process data in a certain way.

2.3. Collection and Use of Information

Certain information, such as B. Customer login details are required to grant you access to the Platform and further information may be automatically collected when using the Platform.

Session content for users .
Session Content will be collected, used and shared by ConWISE in accordance with Customer’s instructions, including any applicable terms of Customer’s Agreement, or in accordance with applicable law. Customer establishes its own internal policies for storing, accessing, modifying, deleting, sharing and retaining Session Content. For example, a customer can provide or remove a user’s access to the platform, enable or disable third-party integrations, manage permissions, organize team affiliations, or share sessions. Please inquire with the customer about the specific policies and settings for session content that you provide when using the platform.
Session Content for Trial Users .
In the case of trial users, session content is collected, used and passed on by ConWISE in accordance with applicable law. The trial user can save, change or delete session content, but this can be restricted by ConWISE. It is also possible for ConWISE to delete session content after a certain period of time.
Account Information .
To set up your ConWISE account, you or the customer must provide us with basic information about you, including your name, address, telephone number, e-mail address and password. You may be given the opportunity to enter optional profile information. If you choose to provide payment information in connection with subscriptions, we use an outside company to collect payment information, billing address, and phone number. In this case, it is not ConWISE that stores your payment information, but rather the third-party provider on our behalf.
Information about platform usage .
As you use the Platform, we collect information about how you use and interact with it. Such information includes, among other things:

Device information – we may collect your MAC address and other unique device identifiers.
Log Files – When you use the Platform, information may be automatically recorded in server log files. These log files may contain information such as your web request, IP address, browser type and settings, referring/exit pages and URLs, number of clicks, date and time stamp information, language preferences, data from cookies and similar technologies, and other related information.
Location Information – we collect and process general information about the location of the device from which you access the Platform (e.g. approximate geographic position, which can be derived from an IP address).
Session usage metadata – when you interact with the platform, metadata is generated that provides high-level data (not content-related) about the way you work in your session. For example, we may record the number of sessions you work in; the processing time of sessions, the number of tasks assigned to you; the features of the platform you are using; the number of posts you make. Also, if applicable, what the third-party services and integrations you use log.

Other Information
You may provide information to us when you interact with us in other ways, e.g. B. when you send us inquiries or questions via forms or email (e.g. contact requests, support forms, user research participation forms); Information you provide in connection with ConWISE sweepstakes, contests or research studies in which you participate; beta testing; and requests for customer support and technical assistance.
Information Collected from Third-Party Integrations
If you choose to use or connect to third-party integrations through the Platform, or if you are requested or authorized to do so by a customer, those third parties may provide us with access to additional information about your interaction with those services in connection with Enable and store your use of the Platform. Similarly, we may also share information necessary to enable third party integrations through the Platform. The data protection guidelines of the relevant third parties apply to these connections.

2.4. Use of Information

2.4.1. session content

ConWISE may only use session content collected from and about users if it is necessary for the following:

Maintaining, providing and improving service delivery and platform features.
Prevention or resolution of technical or security-related problems and resolution of support requests.
To investigate when we have a good faith belief, or have received a complaint, that Session Content violates the Customer Agreement or our Terms of Service.
Complying with a valid court subpoena, request or other lawful process.
Insofar as this is otherwise stipulated in our customer contract or expressly approved in writing by the customer.

2.4.2. Account information, platform usage information, information from third-party integrations and other information

ConWISE may use these categories of information collected from and about users for the following purposes:

Maintaining, providing and improving service delivery and platform features.
Responding to your requests for information.
Prevention or resolution of technical or security-related problems and resolution of support requests.
A good faith investigation into alleged violations of our
Complying with a valid court subpoena, request or other lawful process.
Better understand the interests and needs of users and customize the service for our users.
Conducting analysis, research and reporting on use of the Platform.
Protection of the platform and our users
Communicate with you via email and via Platform notices and updates related to Platform usage, e.g. B. to notify you about changes to the service, security and fraud. Because these communications are an important part of service delivery, you cannot opt-out of them.
Communicate with you in accordance with applicable legal obligations about promotions, offers and news via ConWISE. You can register for such advertising measures.
Offer cross-device management of your account to save your preferences across devices and analyze usage of the platform. We also work together with service providers if necessary.

2.5. Sharing Information

Subject to the applicable customer contract, we may share the information we collect from users as follows:

We may provide access to your information or share it with selected third parties who will only use this information to perform services on our behalf. These third parties perform a variety of services for us, including but not limited to sales, marketing, content and feature delivery, analytics, data storage, security, fraud prevention, and other services.
If ownership of all or substantially all of our business changes, we may transfer your information to the new owner so that the Platform and related services can continue to operate. In that case, the promises and commitments contained in this Privacy Policy will continue to apply to your information. If such transfer is subject to additional mandatory restrictions under applicable law, ConWISE will comply with them.
Please note that the session content that you submit via the Platform may be visible to other users in your session and within your organization (for users) or teams (for trial users).

2.6. Aggregated Anonymized Data

We may aggregate and/or anonymize information collected through the Platform so that such information can no longer be associated with you or your device (“Aggregated/Anonymized Information”). We may use aggregated/anonymized information for any purpose including, without limitation, research and analytics and to provide services to customers. In addition, this data can also be passed on to third parties, including partners, affiliated companies, service providers, etc. A time limit on use is not intended.

2.7. Combined Information

We may combine the information we collect through the Platform with information we receive from other online or offline sources and may use that combined information to provide the Service in accordance with this Privacy Policy.

2.8. Rights of data subjects as users

Please contact your administrator(s) to exercise any data subject rights you may have under applicable local law, including your ability to access, delete, rectify, transfer, or object under the GDPR.

3. Privacy Policy for Website Visitors

This section of the Privacy Policy only applies to visiting the Website.

ConWISE is responsible for the processing of your personal data in accordance with the EU General Data Protection Regulation (“GDPR”).

3.1. Collection and Use of Information from Website Visitors

When you use the websites, we collect the following information about you:

Contact information – If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We do not pass on this data without your consent. This data is processed on the basis of Art. 6 Para. 1 lit. b GDPR if your request is related to the fulfillment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 Para. 1 lit. f GDPR) or on your consent (Art. 6 Para. 1 lit. a GDPR) if this was queried. The data you enter in the contact form will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.
Information about the use of the websites – as you browse the websites, we and our service providers (ie third party companies who operate and improve the websites on our behalf) use various technologies, including cookies and similar tools, to collect information about your use of the websites . For example, our servers automatically record certain information in server logs. These server logs may include information such as your web request, IP address, browser type and settings, referring/exit pages and URLs, number of clicks and how you interact with links on the websites, domain names, entry pages, pages visited, mobile operator identifiers mobile devices and information about the device you use to access the Sites, date and time stamp information, and other such information.
Location Information – we collect and process general information about the location of the device from which you access the Platform (e.g. approximate geographic position, which can be derived from an IP address).

3.1.1 Cookies and Similar Technologies

We and our service providers use Internet server logs, cookies, tags, SDKs, tracking pixels and other similar tracking technologies to collect the aforementioned information about the use of the websites. A web server log is a file that stores website activity. An SDK is a piece of code that we embed into our applications and software to enable third parties to collect information about how users interact with the websites. A cookie is a small text file that is placed on your computer or mobile device when you visit a website, which enables us to (1) recognize your computer and login session, (2) remember your preferences and settings, (3) understand which pages of the Sites you have visited, (4) improve your user experience by delivering content and advertising tailored to your interests and measuring their effectiveness, (5) perform analytics, and (vi) use security and to support administrative functions. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are electronic tags with a unique identifier embedded in websites, online advertisements and/or emails that are used to measure usage information such as ad impressions or clicks, frequency of e-mail opening, measurements of website popularity and related advertising, and access to user cookies. If we use additional technologies, we may also collect information using other methods. Please note that you can change your settings to be notified when a cookie is set or updated, or to block cookies entirely. For more information, see the “Help” section of your browser.

We use information collected from website visitors for a variety of purposes, including:

Maintaining, providing and improving the Sites and the Service.
Responding to your information requests.
Communicate with you in accordance with applicable legal obligations about promotions, offers and news via ConWISE. You can register for such advertising measures.
Prevention or correction of technical or security-related problems.
Good faith investigation of alleged violations of our
Better understand the interests and needs of website visitors and customize content you see on the websites.
Conducting analysis and research about use of the Sites and the Service.

3.2. Legal basis

Please note that the following legal bases of the GDPR apply to the use of the information:

When the use of your information is necessary to perform our obligations under a contract with you.
When the use of your information is necessary for our legitimate interests or the legitimate interests of others (e.g. to secure or operate our websites; prevent fraud; analyze and improve the use of our websites and for similar purposes) .
When the use of your information is necessary to comply with a legal obligation.
When we have your consent to process data in a certain way.

3.3. Aggregated Anonymized Data

We may aggregate and/or anonymize information collected through the Sites so that such information can no longer be associated with you or your device (“Aggregated/Anonymized Information”). We may use aggregated/anonymized information for any purpose, including without limitation, research and marketing purposes, and may also share this information with third parties, including advertisers, advertising partners, sponsors, event organizers and/or others. There is no provision for a time limit on use.

3.4. Combined Information

You acknowledge that, for the purposes set out in this Privacy Policy, we may combine the information we collect through the Sites with information we receive from other online or offline sources and use that combined information in accordance with this Privacy Policy .

3.5. Website Analytics

We may use third-party web analytics services on our websites to collect and analyze usage information through cookies and similar tools, to conduct audits, investigations or reports, and to provide you with certain features. Click here to prevent Google Analytics from using your data for analytics by installing the Google Analytics Opt-Out Browser Add-on.

3.6. Sharing Information About Website Visitors

We share the information we collect through the Sites with the following people:

Service Providers – We may provide access to or share your information with selected third parties who will only use this information to perform services on our behalf, such as sales, marketing, content and feature delivery, advertising, analytics, research, data storage, security , fraud prevention and other services.
Business Transfers – If ownership of all or substantially all of our companies changes, we may transfer your information to the new owner to enable the websites to continue to operate. If so, your information will remain subject to the promises and commitments contained in this Privacy Policy. If such transfer is subject to additional mandatory restrictions under applicable law, ConWISE will comply with them.
Public Forums – The Sites allow you to upload comments or feedback and share them publicly with other users. Information that you submit publicly in this way is not confidential and ConWISE may use it for any purpose (including in testimonials or in other ConWISE marketing materials).
Consent – We may also share your information with third parties with your consent.

4. Further data protection regulations for all users

The following additional information about ConWISE’s privacy practices applies to all users of ConWISE (users, trial users and website visitors).

4.1. International users

Our platform and websites are hosted in the European Union (EU). The provisions of the EU General Data Protection Regulation (GDPR) therefore apply.

4.2. Changes to our privacy policy

We reserve the right to change this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the functionality of our platform/websites, or technological advances. As we will be making the revised Privacy Policy available through the Platform and the Websites, you should review the Privacy Policy regularly. If we make a material change to the Privacy Policy, we will comply with applicable legal requirements for your notification and/or consent.

4.3. Protection of your data by us

ConWISE takes technical and organizational measures to protect your data from accidental or unlawful destruction or from accidental loss, alteration, unauthorized disclosure or access. However, there is no method of transmission over the Internet, or means of storage, electronic or physical, that is completely secure, so we cannot ensure or warrant the security of this information.

4.4. Marketing Practices and Choices

When you receive emails from us, we may use certain analysis tools, such as B. use clear GIFs to collect data, e.g. B. when you open our message or click on links or banners in our email. This data allows us to gauge the effectiveness of our communications and marketing campaigns. Contact us (see contact details below) if you do not want us to further use your contact information to contact you by email, post or phone about products, services, promotions and special events that may be of interest to you. Please note that despite request to do so, we may continue to use and disclose certain information as permitted by this Privacy Policy or as required by applicable law. For example, you may not unsubscribe from certain operational or platform-related emails, e.g. B. if they reflect our relationship or transactions with you.

4.5. storage of your information

We store your information for the period necessary to fulfill the purposes set out in this Privacy Policy, unless a longer retention period is required by law.

The data is hosted in the European Union (EU) for this purpose.

4.6. Rights of Data Subjects

Local law may give you additional rights.

Granting access to and/or a copy of certain information that we hold about you.
Prevent the processing of your information for direct marketing purposes (including the processing of direct marketing through profiling).
Updating outdated or incorrect information.
Delete certain information that we hold about you.
Restrict how we process and share certain information about you.
Transmission of your data to an external service provider.
Revocation of your consent to the processing of your data.

Please address your inquiries in this regard to info@conwise.de We will consider all inquiries and provide our answer within the legally prescribed period. However, please note that in some cases certain information may be exempt from such requests, including where we need to continue processing your information for our legitimate interests or to comply with a legal obligation. We may ask you to provide us with information necessary to identify you before responding to your request.

4.7. External Links and Services

The websites may contain links to external websites and functionalities. If you choose to use these third party services, depending on how the services work, you may be disclosing your information not only to those third parties, but also to their users and the broader public. Because these external websites and services are not operated by ConWISE, ConWISE is not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your information is governed by the privacy policies of the third-party websites or services, and not this Privacy Policy.

5. ConWISE contact information

Address: ConWISE GmbH, Sendlinger Str. 24, 80331 Munich. If you wish to contact us or have any questions or complaints in connection with this data protection declaration, please email us at info@conwise.de.